Terms & Conditions

The use of this site, and the terms and conditions for our providing information, is governed by this Disclaimer. By using this site, you acknowledge that you have read this Disclaimer and that you accept and will be bound by the terms hereof. Southwest EMS Academy has prepared this Website for general information for those who wish to obtain a certification or license in the EMS field. This Website is designed for education purposes, not as medical, legal or protocol advice.

These terms and conditions are also presented during the enrollment and payment process. At which time you must demonstrate your understanding and agreement to these statements by checking a box. We may revise and update these Terms and Conditions from time to time in our sole discretion. All changes are effective immediately when we post them and apply to the access and use of the Website thereafter.

Your continued use of the Website following the posting of revised Terms and Conditions means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

The information from or through this site is provided “as-is,” “as available,” and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties or merchantability and fitness for a particular purpose). The information may contain errors, problems or other limitations. As a condition to us providing the information on this site, the viewer agrees that we are not liable for any indirect, special, incidental, consequential damages or any other damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on product liability, tort (including negligence), or otherwise, even if advised of the possibility of such damages. Under no circumstances, including negligence, shall Southwest EMS Academy, its officers, agents or anyone else involved in creating, producing or distributing this site be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use this site; or that results from mistakes, omissions, interruptions, deletion or loss of files or data, errors, defects, delays in operation, or of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to our records, programs or services.

Southwest EMS Academy is accredited by the Texas Department of State Health Services, license number 600180.

All prospective students must meet these admission requirements listed below to be accepted into Southwest EMS Academy.

  • Complete a student application online and pay tuition fee.
  • Must be 18 years or older PRIOR to the start of skills testing, clinical rotations, and field internships. Students who do not meet this requirement cannot attend the EMS Skills Academy Week until they are at least 18 years of age.
  • Have a high school diploma or GED; if the student is a senior in high school, they must have a letter from their school counselor confirming their expected graduation date.
  • Complete and pass a criminal background check through our contracted service provider. If the prospective student has a criminal history and wishes to obtain a certification or license in the EMS Field, they must report it to Southwest EMS Academy and go through our approval process as well as be approved in their home state, as well as with the National Registry.
  • Complete and pass a drug screen through our contracted service provider no more than 30 days prior to arriving at our facility for EMS Skills Academy Week and Clinical / Field Internships.
  • Submit proof of required immunizations including Covid 19 no less than 2 weeks prior to arriving at our facility for EMS Skills Academy Week and Clinical / Field Internships. The student can start the program if they do not have all the required immunizations, however, the student will not be able to attend the EMS Skills Academy Week as well as the Clinical and Field Internships. Please see the below information in order to receive a successful course completion.

After successful completion of an EMS Course through Southwest EMS Academy, the student will be eligible to sit for their National Registry Examination.

Successful completion means the student has:

  • Completed and passed all the required didactic hours of the course.
  • Completed and passed all the required psychomotor skills.
  • Completed all the required clinical and field internship hours.
  • Received a course completion certificate from the Course Coordinator and Medical Director.

No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, correctness, completeness, suitability or applicability of the information to a particular situation. All responsibility and liability for any damages caused by viruses contained within the electronic files of this site are disclaimed. This site may contain links to other Internet sites. Such links are not endorsements of any products or services in such sites, and no information in such site has been endorsed of approved by Southwest EMS Academy. All the text, graphics, audio, design, software, and other works on this site are the copyrighted works of Southwest EMS Academy unless otherwise indicated. All rights reserved. Any redistribution or reproduction of any materials herein is strictly prohibited.

Any disputes that may arise concerning this site and the information contained herein shall be governed by Texas law, and all proceedings which may arise out of or in connection herewith shall be brought solely in BURNET, Texas. Failure to pay for courses, certificates obtained, or any other cost associated with an EMS Course through Southwest EMS Academy, will be reported to your state agency as fraudulent and theft of service charges will be filed.

Should you find a product that you have received from us unsatisfactory, we expect you to be able to tell us why, and of course we will refund your payment according to the following guidelines.

Tuition refunds will be issued on the following refund schedule.

  • 100% refund – fourteen (14) or more calendar days prior to first class day.
  • 50% refund – within fourteen (14) calendar days leading up to first class day.
  • 0% refund – the first day of class.

All course drops and refund requests must be submitted in writing to support@southwestemsacademy.com. All refunds are subject to an administrative fee equal to 10%.

The language in this Disclaimer shall be interpreted as to its fair meaning and not strictly against Southwest EMS Academy. The terms of this Disclaimer may only be amended in writing by a duly authorized partner of Southwest EMS Academy, with specific reference to this Disclaimer. This Disclaimer constitutes as a supplement agreement between Southwest EMS Academy and any viewers of this site. This is in conjunction with the Student Handbook, Faculty Handbook, and all other required agreements.

Once the student is enrolled, the student will receive copies of the policies and procedures as well as other supplemental documentation. Student must sign an understanding of policies and procedures as well as other documentation before being accepted into the program.

Southwest EMS Academy offers hybrid courses in which means these courses are primarily online. The student will complete online course work which will be supplemented with live unit reviews (every 4-5 chapters) with an instructor. Once the online classroom work is completed, they will travel to our academy here in Burnet, TX and complete 40 hours of hands-on skill training. Once the student completes the skills bootcamp, they will be required to complete 60 hours of clinical and field rotations at our contracted sites.

Students are required to be in attendance and prepared for class prior to the scheduled start time of the Live Unit Reviews. Students may not be allowed to enter the Live Unit Review after the posted start time.

Students will be responsible for active participation during the Live Unit Review. Student agrees that in order to remain active in a Live Unit Review, a minimum amount of time must be spent in the virtual classroom and polls and questions must be responded to in a timely manner. Southwest EMS Academy reserves the right to remove any student from a Live Unit Review without notice for inactivity and it is the student’s responsibility to attend another Live Unit Review for credit.

Students agree that Live Unit Reviews may be cancelled or delayed due to instructor availability, student minimums are not met and/or technical issues.

It is the responsibility of the student to have regular access to a reliable computer with:

  • Current Computer Operating System: Our program can be accessed through many different devices. Please see our policy on system requirements.
  • Suitable working internet connection. Our course uses a web-based learning platform so good internet is a must. Students who lose connection or have technical difficulties during the Live Unit Review will need to register for a future offering of the course. Technical support will only be available up to 15 minutes prior to the start of a Live Unit Review during Southwest EMS Academy’s normal business hours.
  • Current Computer Applications (including but not limited to): Current flash player, a type of PDF reader such as Adobe Acrobat, word processor, excel spread sheets, etc. If the student doesn’t have Microsoft Office, Google has a word processor and excel spreadsheet system to use for free.
  • An active email account. Communication in our program is vital for the student’s success. Having access to a reliable email account to communicate with instructors, submit assignments, and create multiple student user account is required.

Although students are able to work at their own pace, students understand that the entire course (online classwork, skills academy, clinical and field internships) must be completed over a 1-year period from the date of acceptance into the program. No extensions will be permitted, and it is up to the student to schedule their course work, skills academy, clinical and field internships accordingly. No refunds are permitted if the student fails to finish the course in a timely manner. Southwest EMS Academy makes no guarantee regarding space available, course availability or times, and dates of courses. Students agree that the Live Unit Review space is limited so plan accordingly. Refunds are not available for unused areas of the program.

Southwest EMS Academy makes no guarantee that the student will pass the course, pass the National Registry Exam, or become certified or licensed as an Emergency Medical professional. Southwest EMS Academy makes no guarantees and is not responsible for the student’s success. It is up to the student to study and understand that they cannot pass with lecture alone. Reading all of the chapters, completing all assignments, studying for quizzes and exams, etc. is a requirement.

Students without good academic or computer skills should consider attending the Hybrid EMT class.